Q: Can I book an appointment over the phone?

A: Yes that is how you book appointments at Kinetic Energy. Patient registration opens at 7am Monday through Friday.  When you call, leave a voicemail as we register patients in the order that voicemails are received.

Q:  What time do I have to call to ensure I see a doctor?

A: Unfortunately patient demand exceeds our daily capabilities. Patient registration opens at 7am and we register patients in the order that voicemails are received. Lately, we have been full by 7:30am. So our suggestion is to call right at 7am. 

Q: What if I need to see the Doctor in person?

A: Everything starts with a phone call. If you need to see the doctor in person, he will invite you down after he speaks with you.

Q: Does the doctor run on time?

A: For the most part we stay true to appointment times, but there are no guarantees in healthcare. If there is a patient ahead of you who needs more care, the doctor will spend the time he needs with that patient. 

Q: Are you accepting patients for a family practice?

A: No, we only offer same-day bookings and are open to everyone. But we do book appointents for Drivers Medicals. 

Q: Can we come to your clinic even if we have a family doctor?

A: Yes, everyone is welcome at our clinic.

Q: Are you open Saturdays?

A: Our clinic is open 7 days a week, but the doctor typically works Monday to Friday. Other services at the clinic are available on weekends, such as physiotherapy, massage therapy, kinesiology and personal training. 

Q: I need a prescription refill, do I really need to see a doctor for that?

A: Yes, a prescription is a controlled medication that requires the doctor to check in with the patient. 

Q: I need a prescription refill, but your clinic is full for the day. What should I do?

A: You can go to your local pharmacy and they can usually supply a 1-2 day emergency supply.

Q: I need to see a doctor, but your clinic is full for the day by the time I call. What should I do?

A: You can try going to the Primary Care Clinic which is located in the hospital.