Q: Can I book an appointment by calling on the phone?
A: Yes that is how you book doctors appointments at Kinetic Energy. Patient registration opens at 7am Monday through Friday. When you call, you must leave a voicemail as we register patients in the order that voicemails are received.
Q: What time do I have to call to ensure the doctor calls me?
A: Unfortunately patient demand exceeds our daily capabilities. Patient registration opens at 7am and we register patients in the order that voicemails are received. Lately, we have been full by 7:15am daily, so our suggestion is to call right at 7am.
Q: What if I need to see the Doctor in person?
A: Everything starts with a phone call. If you need to see the doctor in person, he will invite you down after he speaks with you.
Q: Does the doctor run on time?
A: For the most part we stay true to appointment times, but there are no guarantees in healthcare. If there is a patient ahead of you who needs more care, the doctor will spend the time he needs with that patient.
Q: Are you accepting patients for a family practice?
A: No, we only offer same-day appointments and we are open to everyone. We do not accept chart transfers from other healthcare providers.
Q: Can we come to your clinic even if we have a family doctor?
A: Yes, everyone is welcome at our clinic.
Q: Are you open Saturdays?
A: Our clinic is open 7 days a week, but the doctor typically works Monday to Friday. Other services at the clinic are available on weekends, such as physiotherapy, massage therapy, kinesiology and personal training.
Q: I need a prescription refill, do I really need to see a doctor for that?
A: Yes, a prescription is a controlled medication that requires the doctor to check in with the patient.
Q: I need a prescription refill, but your clinic is full for the day. What should I do?
A: You can go to your local pharmacy and they can usually supply a 1-2 day emergency supply.
Q: I need to see a doctor, but your clinic is full for the day by the time I call. What should I do?
A: You can try going to the Primary Care Clinic which is located in the hospital.